Understanding Non-Closing Responses and the Path to Excavation Readiness

Not every response represents the end of the ticket process. Some responses indicate that additional action, communication, or follow-up is needed before the ticket can be considered ready for excavation. This webinar will help facility operators understand how to manage No Access and other non-closing responses through timely follow-up, effective communication, proper documentation, and final responses that support Excavation Readiness.