Membership Announcements
Anyone digging must contact OKIE811 to have facility operators locate and mark their underground lines.
New! Schedule a Virtual Meeting Directly with Member Services
Need help with your account, notifications, billing, service areas, portal access, or other member-related questions? You can now schedule a virtual meeting directly with the Member Services Team using our online booking system. Instead of exchanging emails to find a convenient time, simply select an available virtual meeting appointment that works for your schedule.
Common Topics We Can Help With
- Portal access and account management
- Positive Response
- Service area questions
- Notification settings
- Billing and invoicing
- Membership questions
- Change in ownership
- General facility operator support
Schedule your meeting here: Schedule a meeting with the Member Service Team
We look forward to assisting you!
New! Documenting Ticket Abuse
Members may encounter tickets where there are no visible signs of current excavation activity or where no emergency conditions appear to exist for an emergency locate request.
To help document these situations, members should include an appropriate comment in their Positive Response when applicable. Consistent documentation helps identify and track potential ticket abuse while providing valuable information should additional review be necessary.
When to Use These Comments
Members should consider including one of the following comments in their Positive Response when appropriate:
- “No Signs of Current Excavation” – When a re-mark or extend request has been received and there are no visible signs that excavation has begun or is currently taking place.
- “No Signs of Emergency Conditions” – When responding to an emergency locate request and there are no visible signs that emergency conditions exist at the time of the locate.
Example Positive Response Comments
- “No Signs of Current Excavation observed at time of locate.”
- “No Signs of Emergency Conditions observed at time of locate.”
Additional information should be included as needed; however, using these phrases consistently will help identify and track situations where requests may not align with observed field conditions.
Reminder
Members should continue to respond to all locate requests, including normal, re-mark, extend, and emergency requests, in accordance with the Oklahoma Underground Facilities Damage Prevention Act.
Whenever possible, members are also encouraged to communicate directly with the excavator regarding re-mark, extend, or emergency locate requests when the observed field conditions do not appear to match the request. Direct communication can help clarify project status, address concerns, and reduce unnecessary locate activity.
New Correction Ticket Response
To improve the Correction Ticket workflow and increase the accuracy of Excavation Readiness data, the OKIE811 Response System will now automatically post a “Correction Ticket Issued” message to the original ticket whenever a correction ticket is generated.
Below is an example of the message that will appear on the original ticket.
This enhancement will be reflected in the May Excavation Readiness data, which will be distributed in early June.
OKIE811 Excavation Readiness Initiative
The OKIE811 Excavation Readiness Initiative evaluates how many locate requests in Oklahoma receive an accurate, on-time, excavation ready positive response from all facility owners before the Work to Begin date and how many locate requests receive (1) or more late or invalid positive responses.
Accurate, on-time, valid positive responses support safe excavation, reduce delays, and ensure compliance with the Oklahoma Damage Prevention Act (§142.6.B).
Learn more about OKIE811’s Excavation Readiness initiative by clicking HERE.
Why It Matters
Late, invalid, or missing positive responses lead to:
- Increased risk of damages, injury, and loss of life
- Additional 2nd & 3rd notices with additional costs
- Higher ticket volume and operational costs
- Project delays
- Non-compliance with state law
Improve your organization’s impact on Oklahoma Excavation Readiness
✔ Positively Respond to all tickets before the work to begin date with an accurate, valid positive response.
✔ Review tickets regularly in the OKIE811 Portal
- Visit the OKIE811 Portal OKIE811 Portal to view current tickets, check response deadlines, and ensure your excavation readiness response rate is 100%.
- The Old OKIE811 Portal allows members to pull comprehensive ticket reports, including response history, repeat notices, and performance trends.
✔ Ensure internal workflows support timely marking/clearing
✔ Request training or process assistance from OKIE811 Member Services
✔ Learn how to increase your organization’s Excavation Ready Response Rate by clicking HERE.
For questions or additional assistance, please contact OKIE811 Member Services. We are happy to help!
OKIE811 Member Services
(800) 522-6544 x4003
Upcoming Member Services Webinars
Upcoming Member Services Webinars
To register for Upcoming Webinars, please visit the Events Calendar.
Verify your OKIE811 Membership Information!
OKIE811 Members can verify their registered mapping and information on file at any time of year, however OKIE811 takes additional steps to help Members make sure their information is up to date by conducting a Membership Verification campaign annually.
Having your current information on file is not only required by Law and your OKIE811 Membership agreement, but it can help save your company time and money!
Take Action Now!
- Watch Membership Verification video to view Verification process.
- Complete Verification steps to verify information and receive a Certificate of Good Standing!
Why Verify?
- Benefits of verifying your registered mapping:
- Receive relevant tickets
- Potential savings in ticket fees & locating costs
- Benefits of verifying your dispatch information:
- Damage Prevention
- Tickets are being delivered to the correct personnel
- Verify personnel that is registered to positively respond to tickets
- Potential savings in 2nd & 3rd notice costs
- Only have the additional outputs that you need
- Potential future savings in additional output fees
- Receive a Certificate of Good Standing.
The Certificate of Good Standing provides proof of membership, compliance status, payment status and may be helpful when renewing specific grants, licenses, or permits.
Once you have completed the Verification steps, please allow 5-7 business days for your Verification to be processed. You will receive a confirmation email upon completion.
Have questions? Please contact OKIE811 Member Services at MemberServices@okie811.org. We are happy to help!
Certificate of Good Standing
Please visit the OKIE Portal and select Membership Info to request your Certificate of Good Standing!
